Customer Care
Shipping & Delivery Policy
This policy applies to orders purchased from Active Max Market and delivered within the United Arab Emirates. Last updated: 29 May 2026.
Delivery coverage
Active Max Market delivers online orders across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
Delivery is available for Moroccan beauty products, personal care items, herbs, pantry products, tajines, tea service, and home kitchen pieces.
Delivery time
Most UAE orders are prepared within 0 to 1 business day and delivered within 1 to 2 business days after confirmation.
Delivery times may be longer during public holidays, peak periods, remote areas, or when the customer needs to confirm address details.
Delivery fees
Standard UAE delivery is AED 25.
Orders of AED 199 or more qualify for free standard UAE delivery unless a special bulky-item or remote-area courier fee is confirmed before dispatch.
Payment on delivery
Cash on Delivery and Card on Delivery are available for eligible UAE orders.
Our delivery team may contact you before dispatch to confirm the order, address, and preferred delivery time.
Missed or delayed delivery
If the courier cannot reach you, we may reschedule delivery after confirming your address and availability.
If a product is unavailable after ordering, our team will contact you with a replacement option, delivery update, or cancellation and refund option.
Questions & Answers
Shipping & Delivery FAQ
How long does delivery take in the UAE?
Most Active Max Market orders are prepared within 0–1 business day and delivered within 1–2 business days across all 7 emirates after the order is confirmed.
How much is delivery and is it free?
Standard UAE delivery is AED 25. Orders of AED 199 or more qualify for free standard delivery, unless a bulky-item or remote-area courier fee is confirmed before dispatch.
Which emirates do you deliver to?
We deliver across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
Can I pay cash or card on delivery?
Yes. Both Cash on Delivery and Card on Delivery are available for eligible UAE orders, and our drivers carry secure card terminals.